Infrastructure & Provider
OnePoundEmail is powered by MXroute, a specialist email infrastructure provider. MXroute operates the underlying servers, storage, spam filtering, and delivery systems that every OnePoundEmail account runs on.
We operate as a reseller of MXroute's infrastructure under multiple reseller agreements. This means the technical backbone of your email service is underpinned by an established, independent business.
We chose MXroute because of their focus on email as a core product, their transparency with resellers, and their responsiveness when issues arise. You can learn more about them at mxroute.com.
Abuse & Security Actions
Keeping our infrastructure clean protects everyone on it. When abuse is detected - whether through our own monitoring, upstream reports, or customer complaints - we act quickly. The table below is a full log of security and abuse-related actions taken in the last 12 months.
| Summary | Date | Outcome |
|---|---|---|
| Sender blocked - bounce rate too high | 26 Jan 2026 | No further updates |
| User terminated for spamming | 14 Jan 2026 | Terminated |
| Email account compromised - user must fill in form to unlock | 10 Jan 2026 | No further updates |
| User terminated for spamming | 22 Nov 2025 | Terminated |
| User terminated for spamming | 24 Jul 2025 | Terminated |
| Email account compromised - user must fill in form to unlock | 10 Jul 2025 | No further updates |
| Sender blocked | 31 May 2025 | No further updates |
| Sender blocked | 31 May 2025 | Action Reversed |
| Email forwarder removed | 26 Mar 2025 | Action Reversed |
Fraud Screening
All new sign-ups are automatically screened against FraudRecord, an industry-wide abuse database used by hosting providers worldwide. Applicants flagged as high-risk are refused service without obligation.
Confirmed abusers are reported back to FraudRecord after termination, contributing to the wider ecosystem of protection for other providers.
Revenue Breakdown
We believe in being open about how the business generates income. The figures below reflect the overall split between full-priced and promotional packages across our customer base.
The majority of revenue comes from customers on standard, full-priced plans. Promotional packages - typically sold during limited-time events - make up a significant minority. The small discrepancy figure accounts for rounding and edge cases in billing data.
Contingency Planning
We believe that maintaining realistic expectations and preparing for potential challenges is essential for good business practice. You can access our comprehensive contingency plan, which includes details on our infrastructure, expenses, domains disruption strategies, business continuity, and service integrity here.
This page is accurate as of 1st March 2026, with the exception of "Accounts marked as fraud" which updates in real-time.